Terms & Conditions

Welcome to Oppol (www.oppol.in)
These Terms and Conditions govern your use of Oppol's website (www.oppol.in) and services, including the purchase of handloom sarees and related products. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Definitions

"Oppol," "we," "us," or "our" refers to Oppol, the e-commerce platform operating at www.oppol.in
"User," "you," or "your" refers to any individual or entity accessing or using our website
"Products" refers to handloom sarees and any other items available for purchase on our website
"Website" refers to www.oppol.in and all its associated pages
"Services" refers to all services offered through our website

2. Account Registration
2.1. To place orders on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password.
2.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.3. You are solely responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.
3. Products and Pricing
3.1. All products are subject to availability. We reserve the right to discontinue any product at any time.
3.2. The prices of our products are listed in Indian Rupees (INR) and are subject to change without notice.
3.3. While we strive to display accurate product information, including colors, designs, and dimensions, the actual colors and patterns of handloom products may vary slightly from the images shown on our website due to the handcrafted nature of our products and differences in digital displays.
3.4. We reserve the right to limit the quantity of any product purchased per customer.
4. Orders and Payment
4.1. By placing an order, you make an offer to purchase products at the prices listed on our website.
4.2. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to, product unavailability, errors in pricing or product information, or suspected fraudulent activity.
4.3. Payment must be made at the time of placing an order. We accept various payment methods as indicated on our website.
4.4. All transactions are processed through secure and encrypted payment gateways. However, we cannot guarantee absolute security of information transmitted over the internet.
5. Shipping and Delivery
5.1. We ship products to addresses within India and select international destinations as specified on our website.
5.2. Shipping fees are calculated based on the delivery location, weight, and dimensions of the package, and will be displayed during checkout.
5.3. Estimated delivery times are provided but cannot be guaranteed. Delays may occur due to factors beyond our control, including customs clearance for international shipments.
5.4. Risk of loss and title for products pass to you upon delivery of the products to the carrier.
5.5. You are responsible for providing accurate shipping information. We are not responsible for delayed or failed deliveries resulting from incorrect shipping information.
6. Returns and Refunds
6.1. You may return products within 7 days of receipt if they are in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.
6.2. Custom-made or personalized products cannot be returned unless they are defective.
6.3. To initiate a return, you must contact our customer service team and receive approval.
6.4. Refunds will be processed within 10-15 business days after we receive and inspect the returned products. Refunds will be issued using the original payment method.
6.5. Shipping fees are non-refundable except in cases of defective products.
6.6. For damaged or defective products, please notify us within 48 hours of receipt with clear photographs of the damage or defect.
7. Intellectual Property
7.1. All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Oppol and is protected by Indian and international copyright, trademark, and other intellectual property laws.
7.2. You may not reproduce, distribute, modify, display, perform, or use any content from our website without our prior written consent.
7.3. By submitting any content to our website (including reviews, comments, or suggestions), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
8. User Conduct
8.1. You agree not to use our website for any illegal or unauthorized purpose.
8.2. You agree not to violate any laws, regulations, or third-party rights in your use of our website.
8.3. You agree not to interfere with or disrupt the operation of our website or servers.
8.4. You agree not to attempt to gain unauthorized access to any portion of our website or any other systems or networks connected to our website.
9. Privacy Policy
9.1. Our Privacy Policy, which describes how we collect, use, and protect your personal information, is incorporated into these Terms and Conditions by reference.
9.2. By using our website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
10. Disclaimer of Warranties
10.1. Our website and products are provided on an "as is" and "as available" basis without any warranties, expressed or implied.
10.2. We do not warrant that our website will be uninterrupted, timely, secure, or error-free.
10.3. We do not warrant that the results obtained from the use of our website will be accurate or reliable.
10.4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained through our website will meet your expectations.
11. Limitation of Liability
11.1. In no event shall Oppol, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your access to, use of, or inability to use our website or products.
11.2. Our total liability to you for any claim arising out of or relating to these Terms and Conditions shall not exceed the amount paid by you for the product(s) giving rise to such claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Oppol, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of any intellectual property or other right of any person or entity.
13. Governing Law and Jurisdiction
13.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
13.2. Any dispute arising under or relating to these Terms and Conditions shall be resolved exclusively in the courts located in [Your City, State], India.
14. Changes to Terms and Conditions
14.1. We reserve the right to modify these Terms and Conditions at any time without prior notice.
14.2. Updated Terms and Conditions will be posted on our website with the effective date.
14.3. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
15. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Oppol regarding your use of our website and supersede any prior agreements.
17. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Oppol Customer Service
Email: help@oppol.in
Phone: +91-8848927649
Last Updated: April 1, 2025